Pathways to Safety Appendix 4 Consultation St V Focus group feedback

6 female volunteers from St. Vincent de Paul in Benalla (St. Vinnie’s). Transport and physical access to the site: 

Bus now has better timetabling but it would be great to have an ongoing minibus that just did loops, FREE across town; volunteer driver?? 

The glass frontage at the desk is obviously there for safety but isn’t welcoming, esp as staff are sitting so low, not at eye height. Some felt it was intimidating. 

There have been reports of people feeling vulnerable in the reception area when discussing their needs (not adequate background noise, very open, can’t see who is listening/in wait room).

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